FAQ


WHAT IS VIRGIN HAIR?


Virgin Hair is human hair in it's natural state. Hair in which no chemical has been used, not colored, or whatever form of processing done is virgin hair. The cuticles are intact. BHF Royale Hair sells only virgin hair (except for colored ombre and balayage).


HOW TO MEASURE HAIR LENGTH?
Hair length should be measured from the weft to the ends of the bundle. The straight" styles can be easily measured this way, bjt the wavy and curly styles must be pulled to reveal true straight" length. The wavy" or curly" lengths are not used.


CAN MY HAIR BE STRAIGHTENED OR CURLED?
Virgin hair extensions can be styled like your own natural hair. You can use thermal (hot) tool to straighten, curl, crimp.. Excessive heat is bad on hair that is no longer receiving nutrients from the scalp (extensions). It can cause damage: cause breakage and dryness. Always use heat-protecting products.


CAN I COLOR MY HAIR?
Leave coloring for professional stylist. Chemically altering hair, in this case, coloring can possibly damage your investment if not done properly.This process can damage and over expose the cuticle causing breakage, fraying, dryness and tangling. Sadly, this can't be undone.


DOES THIS HAIR SHED?
Even the perfect hair minimally shed. Excessive shedding is however bad. We have reinforced machine wefting (double sewing) to minimize shedding to nearly none. You may see a few strands while detangling or styling, this is absolutely normal. What we advise? Seal your wefts. Check our blog on how to seal your wefts.


HOW LONG DOES THIS HAIR LAST?
Our hair extensions can last through multiple installs and for a very long time. However, the lifetime of your extensions depends heavily on how they are cared for. Typical example is our customers still using their 2012, 2013 hair in 2017, 2018.


WHAT DOES CO-WASH MEAN?
Co-washing simply means washing with conditioner. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. Always use WARM water, as hot water will overexpose the cuticle of the hair.


HOW SHOULD I CARE FOR MY HAIR?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.


WHAT PRODUCTS DO YOU RECOMMEND I USE?
With no two heads being alike, our customers have a variety of experience with different textures as well as their daily maintenance of their extensions. Over the years we have collected knowledge regarding what works best. Our customers highly suggest product lines such as Crème of Nature, Carol’s Daughter, Cantu, As I Am, and more. Even though our customers suggest these products, your extensions may not respond in the same manner. Always contact customer service: care@bhfroyale.com or whatsapp - 07055556180 when you need help.


HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (100 grams), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For length less than 18", 2 bundles can be scanty to OK. For a full sew-in, we recommend 3 bundles of hair. For lengths over 18”, we recommend ordering 3, 4 bundles of hair. If you desire an install with a lot of volume, you will need 4-5 bundles or 3 bundles with a closure or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.


HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
It took DHL five (5) days on average over #2000 orders since 2011 to deliver orders in Nigeria. We however advise brides, actress and those with a time frame of use to give two (2) more days extra just so if there would be any delays by courier. ANY OTHER QUESTION?


1. Chat us via our online chat plugin. Look right bottom

2. Send a mail to enquiries@bhfroyale.com

3. Contact us via Facebook, Instagram, Pinterest: @BHFroyaleHair

4. Chat us on whatsapp: 07055556180

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